Refund policy

114-day money-back guarantee

If Outlier Shorts is not right for you, you can get a full refund of any payment — the first one or a renewal — within 14 days of that payment. No reason is needed.

To ask for a refund, write to support@outliershorts.com from the email address of your account, or use the refund option in the receipt email from Lemon Squeezy.

2How refunds are paid

Our order process is conducted by our online reseller Lemon Squeezy, the merchant of record for all our orders. Lemon Squeezy returns the money to the original payment method, usually within 5–10 business days depending on your bank.

When we refund a payment, we also cancel the subscription it paid for, so you are not charged again; your projects stay in your account.

3Cancelling renewal

You can cancel the renewal of your subscription at any time in the Billing section of your account. You keep access until the end of the paid period and are not charged again.

4After 14 days

Payments older than 14 days are not refunded, unless the consumer law of your country gives you a longer right. If the Service was unavailable for a significant part of your paid period, write to us and we will refund that period or extend it.

5Your legal rights

This policy adds to the rights you have under the consumer law of your country and does not limit them. Consumers in the EU, the EEA, the UK and Switzerland, and consumers in Mexico (PROFECO), keep all their statutory rights.

6Contact

Questions about payments and refunds: support@outliershorts.com.